Investing in new technology is all about the value-add. Whether employees are working at home or in the office, financial services firms and contact centres are raving about Microsoft Teams. In addition to providing flexibility to work at home or in the office, Teams has been proven to reduce the costs of collaboration, accelerate decision-making, and elevate the customer and trader experience to new levels. Considering rolling out Microsoft Teams to employees to drive value for your organisation?
You’ll also need to record, archive, and retain these omni-channel communications (voice, video, chat and screen sharing) too.
Join experts from NICE, Microsoft and The TRADE for this webinar as we discuss how you can leverage integrated Microsoft Teams with NICE omni-channel recording solutions to deliver value for your organisation.
Learn how you can:
- Move regulated users to Microsoft Teams to improve collaboration and reduce costs;
- Close critical omni-channel recording gaps in your contact centre or trading floor with one solution;
- Record both virtual and in-office communications, with one solution, regardless of communication type;
- Leverage a cloud-ready, enterprise-grade recording solution for a more flexible, reliable and compliant approach.
July 29th, 2020
10.00am New York , 3.00pm London