Karen Moss has joined Iris Financial Solutions, an IT vendor that sells front- and middle-office applications to fund managers. She will be vice president and chief customer officer.
“Karen is leading the charge to take Iris to a new level of excellence in terms of delivery and customer service – her mandate is to ensure that each of our tier 1 customers is 100% satisfied,” says Michele McGovern, CEO, Iris Financial Solutions. “Karen brings world-class
experience to Iris, as she has built and run customer service organizations at some of the world’s top financial services technology firms, from leading niche players to the largest businesses in our industry. This wealth of experience, coupled with her passion to deliver on commitments, will be invaluable to our success in this area.”
Moss joins Iris from securitization systems provider Lewtan Technologies, where she was vice president of professional services. Prior to Lewtan, she was vice president of American sales and service at DST International, managing teams that sold to and supported some of the largest financial services firms in the world. She was also director of services for Thomson Investment Software’s Paragon division, a fixed income accounting system for tier 1 and super-regional banks.
In addition, she has worked internationally in professional services, sales and technical roles at leading technology firms including Sales Technologies Inc., a Dun & Bradstreet subsidiary.
As chief customer officer, Moss is responsible for all delivery related teams at Iris, including application development and configuration, testing and account management. In addition, she will personally oversee and manage some of Iris’ largest global accounts.
“Ensuring that our customers are thrilled with Iris’s solutions must start at the top and pervade everything we do,” explains Moss. “I believe that in a company of our size, it’s important for the people running the company to be intimately involved in each relationship – that’s how you really understand what is working for your customers and what is not. Iris is poised to make a huge mark on the financial services technology landscape and seize a true leadership position. We can only achieve success like that if we deliver better than anyone else in our industry – and, that’s what we intend to do.”
Moss reports to CEO Michele McGovern. She is a graduate of the University of Massachusetts at Amherst.